Challenge: Redesign the digital experience for a multi-market carpet cleaning franchise. We partnered with Zerorez to streamline the customer journey and improve on-site conversion by making booking faster, clearer, and more intuitive.

‍Approach: We combined refreshed visual design with thoughtful UX strategy, using design comps and interactive prototypes to test, validate, and refine with real users through A/B testing.

‍Result: Improved conversion rates, a stronger user experience, and a more consistent digital presence across franchise locations with reduced friction, making it easier for customers to book with confidence.

Our Work: UX Research |  UX Design | Website Design | Visual Design